How to Contact BrightOrder / EMDECS Customer Experience
We'd love to hear from you. You can contact BrightOrder using the methods outlined below.
By Phone
Our EMDECS application support team is available by phone, Monday to Friday, from 5 am to 8 pm Eastern Time. Outages can be reported 24/7 to our network operations team.
North America Toll-Free: 1-877-848-8817
United Kingdom: +44 20 3885 3248
United Kingdom: +44 20 4525 4013
Corporate Headquarters
To reach an employee's direct extension or another department at BrightOrder, please dial any of our corporate numbers below:
Local: 905-501-0911
North America Toll-Free: 1-888-205-8817
Sales and Marketing
North America Toll-Free: 1-888-338-1565
UK: +44 20 3885 3261
By Email
Any email sent to help@brightorder.com will automatically open a support request with the EMDECS Customer Experience team.
Sales and Marketing
Former DOTRHX Clients
North America Toll-Free: 1-800-888-1649
By Ticket
By Mail
BrightOrder
2000 Argentia Rd
Suite 400, Plaza 3
Mississauga, ON
L5N 2B8
Canada