How to Contact BrightOrder / EMDECS Customer Experience

We'd love to hear from you. You can contact BrightOrder using the methods outlined below.

By Phone

Our EMDECS application support team is available by phone, Monday to Friday, from 5 am to 8 pm Eastern Time. Outages can be reported 24/7 to our network operations team.
North America Toll-Free: 1-877-848-8817
United Kingdom:  +44 20 4525 4013

Corporate Headquarters

To reach an employee's direct extension or another department at BrightOrder, please dial any of our corporate numbers below:
Local: 905-501-0911
North America Toll-Free:  1-888-205-8817
United Kingdom:  +44 20 3885 3248

Sales and Marketing

North America Toll-Free:  1-888-338-1565
UK: +44 20 3885 3261

By Email

Any email sent to will automatically open a support request with the EMDECS Customer Experience team.
Sales and Marketing

Former DOTRHX Clients

North America Toll-Free: 1-800-888-1649

By Ticket

By Mail

2000 Argentia Rd
Suite 400, Plaza 3
Mississauga, ON
L5N 2B8
Investor Inquiries