--- title: How to reach support description: We'd love to hear from you. You can contact BrightOrder using the methods outlined below. --- [Skip to content](https://knowledge.brightorder.com/how-to-contact-brightorder-/-emdecs-customer-experience#main-content) English Show submenu for translations [More support](https://knowledge.brightorder.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.brightorder.com/tickets?hsLang=en) [![BO Logo](https://knowledge.brightorder.com/hs-fs/hubfs/BO%20Logo.png?width=384&height=89&name=BO%20Logo.png)](https://knowledge.brightorder.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://knowledge.brightorder.com/kb-tickets/new) - [Customer portal](https://help.brightorder.com/tickets) - Go to www.brightorder.com Go to www.brightorder.com How can we help you? - There are no suggestions because the search field is empty. 1. [BrightOrder Knowledge Base](https://knowledge.brightorder.com/?hsLang=en) 2. [General](https://knowledge.brightorder.com/general?hsLang=en) 3. [Contact Us](https://knowledge.brightorder.com/general?hsLang=en#contact-us) # How to reach support ## We'd love to hear from you. You can contact BrightOrder using the methods outlined below. ### **By Phone** Our EMDECS application support team is available by phone, Monday to Friday, from 5 am to 8 pm Eastern Time. Outages can be reported 24/7 to our network operations team. **North America Toll-Free**: 1-877-848-8817 **United Kingdom**:  +44 20 4525 4013 ### **Corporate Headquarters** To reach an employee's direct extension or another department at BrightOrder, please dial any of our corporate numbers below: **Local**: 905-501-0911 **North America Toll-Free**:  1-888-205-8817 **United Kingdom**:  +44 20 3885 3248   ### **Sales and Marketing** North America Toll-Free:  1-888-338-1565 UK: +44 20 3885 3261   ### By Email Any email sent to [help@brightorder.com](mailto:help@brightorder.com) will automatically open a support request with the EMDECS Customer Experience team.   **Sales and Marketing** [sales@brightorder.com](mailto:sales@brightorder.com) [marketing@brightorder.com](mailto:marketing@brightorder.com)   ### **Former DOTRHX Clients** **North America Toll-Free**: 1-800-888-1649 ### By Ticket [Click here to submit a ticket online.](https://knowledge.brightorder.com/kb-tickets/new?hsLang=en) ### By Mail BrightOrder 2000 Argentia Rd Suite 400, Plaza 3 Mississauga, ON L5N 2B8 Canada   **Investor Inquiries** [investors@brightorder.com](mailto:investors@brightorder.com) - [EMDECS](https://knowledge.brightorder.com/emdecs?hsLang=en#main-content) - [Getting Started](https://knowledge.brightorder.com/emdecs?hsLang=en#getting-started) - [How-To Guides](https://knowledge.brightorder.com/emdecs?hsLang=en#how-to-guides) - [Troubleshooting](https://knowledge.brightorder.com/emdecs?hsLang=en#troubleshooting) - [Account & User Management](https://knowledge.brightorder.com/emdecs?hsLang=en#account-user-management) - [Integrations](https://knowledge.brightorder.com/emdecs?hsLang=en#integrations) - [Release Notes](https://knowledge.brightorder.com/emdecs?hsLang=en#release-notes) - [emdecs one](https://knowledge.brightorder.com/emdecs-one?hsLang=en#main-content) - [Maintenance](https://knowledge.brightorder.com/emdecs-one?hsLang=en#maintenance) - [emdecs one ELD](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#main-content) - [Troubleshooting](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#troubleshooting) - [How-To Guides](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#how-to-guides) - [Getting Started](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#getting-started) - [Account & User Management](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#account-user-management) - [Tracking](https://knowledge.brightorder.com/tracking?hsLang=en#main-content) - [Getting Started](https://knowledge.brightorder.com/tracking?hsLang=en#getting-started) - [Troubleshooting](https://knowledge.brightorder.com/tracking?hsLang=en#troubleshooting) - [How-To Guides](https://knowledge.brightorder.com/tracking?hsLang=en#how-to-guides) - [Account & User Management](https://knowledge.brightorder.com/tracking?hsLang=en#account-user-management) - [Integrations](https://knowledge.brightorder.com/tracking?hsLang=en#integrations) - [ELD](https://knowledge.brightorder.com/eld?hsLang=en#main-content) - [Release Notes](https://knowledge.brightorder.com/eld?hsLang=en#release-notes) - [Legacy Device Troubleshooting](https://knowledge.brightorder.com/eld?hsLang=en#legacy-device-troubleshooting) - [How-To Guides (Legacy Devices)](https://knowledge.brightorder.com/eld?hsLang=en#how-to-guides-legacy-devices) - [Dashcam](https://knowledge.brightorder.com/dashcam?hsLang=en#main-content) - [How-To Guides](https://knowledge.brightorder.com/dashcam?hsLang=en#how-to-guides) - [General](https://knowledge.brightorder.com/general?hsLang=en#main-content) - [Contact Us](https://knowledge.brightorder.com/general?hsLang=en#contact-us) - [Getting started](https://knowledge.brightorder.com/getting-started?hsLang=en) [![No Margin White BO Logo](https://knowledge.brightorder.com/hs-fs/hubfs/No%20Margin%20White%20BO%20Logo.png?width=384&height=112&name=No%20Margin%20White%20BO%20Logo.png "No Margin White BO Logo")](https://knowledge.brightorder.com/?hsLang=en) www.brightorder.com   Help Center [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, BrightOrder Inc.