What steps can I take if I am having ELD connectivity issues?

Step 1: Ensure that you have upgraded your emdecs one ELD app to the most recent version. 

Step 2: Reset your Bluetooth connection

1. Change your duty status to off-duty, log out and close the Switchboard application.
2. Disconnect any other Bluetooth devices (like a headset).
3. Turn off the Bluetooth on your mobile device. 
4. Wait 1 minute.
5. Open the emdecs one ELD application and log in.
6. On the engine connection screen, select “Connect to Engine” 
7. Press “Allow” on the next screen to turn on your Bluetooth connection.
8. Wait 1 minute, your engine module should show up, then select the your Engine Device to connect, and select Finish
9. If your engine module does not show up press scan, then see #7. 

Step 3: Reset your device

1. Sign out of the Switchboard application (change your status to off-duty), then turn off your mobile device
2. Turn off the vehicle
3. Unplug the cable from your vehicle's diagnostics port
4. Wait 1 minute before re-plugging the cable
5. Turn the vehicle back on and wait 1 minute
6. Turn on your mobile device
7. Continue with the login process on screen and connect to the device

If you have any questions, or are still having connection issues, please contact us at  support@onswitchboard.com,  or call us at 1 (888) 205-8817.