Some parts have Cores that can be returned to the vendor for a credit. These parts are able to be attached to a Parent part and are tracked differently within EMDECS.
Setting a Part as a Core
Creating New Parts
When creating a Part in EMDECS, there is a checkbox to denote that the part you're creating will have a Core attached to it
After selecting Create Part, a pop-up will appear.
The radial will give you the choice of attaching the new part as a core to an already existing part, or to create a core with the new part.
If choosing to create a new core
enter the required information and select Link Core
Both parts will be available under the Part Master and will show the link on the Details tab of the part
If choosing to link to an Existing Part
Enter the part number you would like to link as a Core. The information for the part will auto-populate; when ready select Link Core
If Parts were Linked by Accident
Go to the main Parts Master screen and search for the Parent part. Under the Details tab, click on the hyperlink for the core. A pop-up will appear with the option to delink the core.
*There can not be any quantity for the core listed in any warehouse before the link can be removed.
Once the link is removed, the option to add another Core will be available
Using Cores on ROs
Service Board
The only way currently to assign Parts in the Service Board is when they are attached to a Labour line using an SRT program. Select the parts you wish to include
When the Tech clocks on to the Labour line in the RO, the Part will automatically be added as well.
Tech RO
Under the Parts tab of the RO, search for the Parent Part number
Adding the Parent Part will also cause the system to add the Core.
*The Core can not be removed individually as it is attached to the Parent part. Only the Parent Part has a Red X to delete it from the RO
Core Return
If a Core needs to be credited to the RO as well, add only the Core to the RO. A checkbox will appear to denote that this is a Core Return.
The Issue Part button has changed to reflect it is a Core Return as well. Removing the Checkmark will return the button to Issue Parts
If proceeding with a Core Return, the core will be added to the RO as a negative quantity
Complete RO
Select +Add Parts to open the pop-up. Enter in the Parent Part to add both to the RO
*The Core can not be removed individually as it is attached to the Parent part. Only the Parent Part has a Red X to delete it from the RO
Core Return
To process a Core Return, add the Core on it's own to the RO. A Checkbox will appear denoting that this is a Core Return
Remove the checkmark if you'd like to add the Core as a normal part
If proceeding with a Core Return, the core will be added to the RO as a negative quantity
Core Credits - Processing the Return towards the Vendor
Create Claim Export File
After processing the claim towards your customer, go to Parts-> Cores in order to create the claim towards your vendor.
Select the vendor from the list on the left-hand side. Only vendors with active core claims will appear here. Once the information populates, click Create Claim. A pop-up will display all cores within the claim, select Export Claim File. The system will ask for a reference number before completing this action.
EMDECS will then render an XLS document for the Core Claim, which will appear in the downloads file of your browser.
Create Vendor Credit
When processing the credit, please be careful of which claim you select. Your vendor may appear more than once on this page, and it is the Reference number that will let you know which claim is which.
Enter the Recovered Amount and select the checkbox for "Request Depot to Return Parts". When ready, click on Process Credit.
Claim History
All claims can be viewed on the History tab. This is a data only page and does not contain any hyperlinks
Claim Vendor Return
The system does not differentiate Clean vs Dirty when looking at the On-Hands for Cores, therefore your inventory will not update in EMDECS without performing a Return towards the Vendor after processing the Core Claim.
Create a Quick Receiving under Parts-> Receive Parts-> Things to Do
When a Core Part is entered into the Part# Field the Core Return checkbox will appear. Enter the qty and press Add Part. The system will automatically turn it into a negative amount when adding it to the Receiving
If done, press Receive Parts.
The Dirty Cores will now be removed from Inventory, keeping the amount of Clean cores accurate.