CloudHawk

Getting Started

• Add or Update Tracker Name and Asset Information
• Replace or Upgrade a CloudHawk Tracker
• Creating and Managing Geo-Fences
• Create and Manage Notifications
• Setting Up a CS101 Wireless Temperature & Humidity Sensor
• Using the Trip Replay Feature
• Using Asset Labels
• Sharing an Asset's Location with a Third Party
• The Difference between the various Roles in the CloudHawk portal
• Add or Remove Trackers From Your Account
• Using Breadcrumbing
• Create and Manage Sensor Alerts/Notifications
• Geo-Fence Bulk Uploads
• CH400 Hardware Data Sheet
• Getting Started with CloudHawk

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Installation Guides

• CloudHawk CH400 Hardware Installation Instructions
• CloudHawk CH401 Hardware Installation Instructions
• CloudHawk CH403 Hardware Installation Instructions
• CloudHawk CH403 Hardware Installation Instructions - Trailer Specific
• CloudHawk CH404 Hardware Installation Instructions - Dryvan Specific
• Share Temporary Installer Portal Links
• CloudHawk CS102 Wireless Door Sensor Hardware Installation Instructions

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Troubleshooting

• Why Is My Tracker Depleted?
• Understanding and Changing Tracking Modes (Live Mode & Eco Mode)
• Installing the CloudHawk App for Android without using the Google Play Store
• Why Is My Tracker Offline?
• About GPS and Cellular Signal Levels

Account

• Adding New Users to Your CloudHawk Portal
• Accessing the CloudHawk Billing Portal
• Updating Account & User Profile Information
• How to Cancel Your CloudHawk Service
• Modifying Your User Profile
• Applying for Credit/Payment Terms
• CloudHawk Mobile Applications
• Understanding User Roles When Contacting CloudHawk Support
• Finding your Customer Code

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Integrations

• Requesting an Integration
• Setup Integration with TransPlus
• Setup Integration with C.H. Robinson (CHR) through Descartes MacroPoint

Warranty & RMA

• CloudHawk Warranty Replacement Process
• CloudHawk Enterprise RMA Process