--- title: Dispatch Manager description: This article details how to use the Dispatch Module found in EMDECS. --- [Skip to content](https://knowledge.brightorder.com/dispatch-manager#main-content) English Show submenu for translations [More support](https://knowledge.brightorder.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.brightorder.com/tickets?hsLang=en) [![BO Logo](https://knowledge.brightorder.com/hs-fs/hubfs/BO%20Logo.png?width=384&height=89&name=BO%20Logo.png)](https://knowledge.brightorder.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://knowledge.brightorder.com/kb-tickets/new) - [Customer portal](https://help.brightorder.com/tickets) - Go to www.brightorder.com Go to www.brightorder.com How can we help you? - There are no suggestions because the search field is empty. 1. [BrightOrder Knowledge Base](https://knowledge.brightorder.com/?hsLang=en) 2. [EMDECS](https://knowledge.brightorder.com/emdecs?hsLang=en) 3. [How-To Guides](https://knowledge.brightorder.com/emdecs?hsLang=en#how-to-guides) # Dispatch Manager ## This article details how to use the Dispatch Module found in EMDECS. #### Standard Codes   **Billing Codes** are required when creating a Dispatch Order. There are no default codes in the system, so these would need to be created. You can also create **Load Status** codes and **Surcharges** from this category.    ### Standard Codes-\> Dispatch-\> Load Status   ![](https://help.fleetsquared.com/galleryDocuments/edbsnb8e6d3415076eca58e3610c984d2359b25491f0290655323443f65fe93c633ac0764ffff3ae44b38a78c6bc7b0ffc0f9?inline=true)         To add a new status, click on **+Add Load Status** and fill in the Code and Description   ![](https://help.fleetsquared.com/galleryDocuments/edbsndb0e0b8c7e123b6469dbcbf19566aedc2ebe98068b72708a040d0e4f91588cda5aa01a644a69f6a2386cdff82f184471?inline=true)       ### Standard Codes-\> Dispatch-\> Billing Codes   ![](https://help.fleetsquared.com/galleryDocuments/edbsna426340d77caf37f4c08aba1ead5cb528e73c6212a2f499e1427f6bddfc9ebc173bf44e64c7165f93dc25a79c75ec827?inline=true)       Click on **+Add Billing Code** and enter a code and description. You can choose whether there is a **fuel surcharge** for this Billing Type   ![](https://help.fleetsquared.com/galleryDocuments/edbsnacf45df2b466d4e9ed889a73dc0b1882368d01dd06f1bc6f174417b242de09580aeb207ffac094089b5579ff2359f95c?inline=true)         ### Standard Codes-\> Dispatch-\> Surcharges   Specific Surcharges can be created for Dispatch purposes   ![](https://help.fleetsquared.com/galleryDocuments/edbsndb0e0b8c7e123b6469dbcbf19566aedc4a05ca2fca67789f5ecc06a8f58075ae30ca72f39de7ebc6e685270be55eb158?inline=true)     Click on **+Add Surcharge**. The Code and Description are required fields. You can choose between setting a **Percentage** (with Min/Max amount limit capabilities) or a **Flat Rate**. There's also the ability to mark whether the Surcharge will be **taxable** or not.    ![](https://help.fleetsquared.com/galleryDocuments/edbsne119bb7508c26b49568c66d31a5b993ccc576ef0d90f1957fdbcfe24becc75aa60f030a65e629aed7b4361743dfffd47?inline=true)           ### Dispatching a Unit   **Go to Fleet-\> Dispatch Manager** to access the module. If there any units are currently dispatched, they can be viewed from the **Open Orders** tab it opens to. The **Dispatch Date From** is set to a month back by default.   ![](https://help.fleetsquared.com/galleryDocuments/edbsnd468784e0172bcac37fe98b8af7c8a7541d798d9f2e0cf26a970ce2606f96eabda678b45c555f955e65389ec7ea9b108?inline=true)           To start, click on **+Add Dispatch Order.** There are 6 required fields in order to dispatch a Unit: 1. Invoice to 2. From Customer 3. From Location 4. Dispatch Date 5. Unit Number -\>Choose between Internal Units, Customer Owned, or External 6. Billing Code     ![](https://help.fleetsquared.com/galleryDocuments/edbsndc90399c6c5c4df20365c8d176cac92026620f20c7049facfdc1a3561a71f202d958c412e03e040f20fa5e964aa46d46?inline=true)         Fill out any other fields as desired for the transaction. Once ready, click on **Dispatch**    ![](https://help.fleetsquared.com/galleryDocuments/edbsn7109914ed99bf5851ec836c847534494c3c74de5b8f35f5d29d13b61b1d6eee4ab97c8584a165a8be517c18087a0186b?inline=true)         The Agreement will now show on the Open Orders tab   ![](https://help.fleetsquared.com/galleryDocuments/edbsnb8170f627e1af8a2b489472d872a0b54005a06e111d20be34651ff0baa17786d414a25214e3ee52f05f6faca0ab8da71?inline=true)     #### To Return a Unit   When the unit has returned, select the **Dispatch Number** on the Open Orders tab   ![](https://help.fleetsquared.com/galleryDocuments/edbsn4c119613401e871e95761c870df91e25773c25065ccad64eaec55bc8e3954ae5e9200752d7b31e578236bca1fc6b6b95?inline=true)         Enter in any final notes or prices to the Dispatch Order  *\*this can also be done at the Completion stage*     ![](https://help.fleetsquared.com/galleryDocuments/edbsn7109914ed99bf5851ec836c847534494e7e680bc2c3fbadac91565a768d18e1883a1dfa947fe74b1cd4841b2a060badc?inline=true)     You can view the Status of the Unit at any point from the bottom of the Dispatch Order. When ready, click on **Undispatch** to return the Unit to the Shop Location.   ![](https://help.fleetsquared.com/galleryDocuments/edbsn1653c9ed4b462c04d01759b52bb9f494006292e578843080eab680b0eda062a466f44d39fd0fff72cdba49850713eef8?inline=true)       The pop-up will close; Reopen the pop-up to **Complete** the order.   ![](https://help.fleetsquared.com/galleryDocuments/edbsnc7dde04ed36ea22a6e3190a4fd06f0098103fb3d8a1eec6e4bc55167f70719510219d65ac193a6e3f2a9332849d52f43?inline=true)       Once marked as **Complete**, it will be removed from the Open Orders tab.       ### Invoicing   Any Units that were dispatched will appear under **To Be Invoiced** once the Agreement is marked as Completed. *\*This is true even for invoices that amounted to 0.00*     ![](https://help.fleetsquared.com/galleryDocuments/edbsnc7dde04ed36ea22a6e3190a4fd06f0092ad24b08a1c9ee4b6f001a3851d65d45d9f586779272631b28a1d57a829dd83c?inline=true)         **Select** the Invoices you'd like to process   *\*You can also use this screen to Uncomplete the Dispatch Order if closed by accident.*   ![](https://help.fleetsquared.com/galleryDocuments/edbsnb8e6d3415076eca58e3610c984d2359b14fe09f6c5ae90496cfc75ab4e57aeb8e1ae10b9c7daad911c9e622c44540221?inline=true)         You can enter an **Invoice Description** and **Notes** at the bottom. When ready, click on **Generate Invoices**   ![](https://help.fleetsquared.com/galleryDocuments/edbsndc90399c6c5c4df20365c8d176cac920212cd946984ed4a968dff475919568f5a236d84baab77f9ca7696f5e656d1df2?inline=true)   *\*If the invoice does not pop-up, it can be viewed under the History tab*       ### History The History tab will display any **Invoiced Dispatches** within a month from that days date. *As an example, viewing the page on November 7th gives the page a pre-loaded date of October 7th*   ![](https://help.fleetsquared.com/galleryDocuments/edbsn4c119613401e871e95761c870df91e25cbce90019056be666f54829b065c97d912f6cce710d33ef91e7340fc90b12674?inline=true)     If multiple Dispatched Orders are attached to the Invoice, they are displayed in the **bottom pane** once the line is highlighted.    ![](https://help.fleetsquared.com/galleryDocuments/edbsnacf45df2b466d4e9ed889a73dc0b18826de5d5fd0f0e7430765b504d179efb3defaca2b35f43471b0f7dccc02e57e6d1?inline=true)         Click on the **Invoice Number** to View, Delete, or Reprint the Invoice. 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