--- title: How to create a Customer description: This article will detail how to create a Customer within EMDECS. There are multiple screens that have the ability to create a new Customer, sometimes referred to as Owner, so that it can be done on the fly. --- [Skip to content](https://knowledge.brightorder.com/how-to-create-a-customer#main-content) English Show submenu for translations [More support](https://knowledge.brightorder.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.brightorder.com/tickets?hsLang=en) [![BO Logo](https://knowledge.brightorder.com/hs-fs/hubfs/BO%20Logo.png?width=384&height=89&name=BO%20Logo.png)](https://knowledge.brightorder.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://knowledge.brightorder.com/kb-tickets/new) - [Customer portal](https://help.brightorder.com/tickets) - Go to www.brightorder.com Go to www.brightorder.com How can we help you? - There are no suggestions because the search field is empty. 1. [BrightOrder Knowledge Base](https://knowledge.brightorder.com/?hsLang=en) 2. [EMDECS](https://knowledge.brightorder.com/emdecs?hsLang=en) 3. [Getting Started](https://knowledge.brightorder.com/emdecs?hsLang=en#getting-started) # How to create a Customer ## This article will detail how to create a Customer within EMDECS. There are multiple screens that have the ability to create a new Customer, sometimes referred to as Owner, so that it can be done on the fly. ### Administration-\> Customer This is the main screen to view customers from - it will automatically include any inactive Customers as well.    ![](https://help.fleetsquared.com/galleryDocuments/edbsna19051372ccf058a46fbb684624b22891157c67f14d0f53a2e83a1914e40f83e6564445f0e21d2cc48ce7355f3b3084d?inline=true)       Click on **+Add Customer** to start. The system denotes any required information with an **asterisk**. In this case, only a Code, Description, and the Country are required.    ![](https://help.fleetsquared.com/galleryDocuments/edbsn3ae5aeb93d81f39971a611256ee6e6301747a416195c6a10e30100eaecb612c1137b8e14e0431a93c4a019865e533a92?inline=true)   Once this information is filled in, click **OK**. You can fill in the rest of the information at any point.    Customer Codes must be Unique and can not exceed 12 alphanumeric characters.     ![](https://help.fleetsquared.com/galleryDocuments/edbsna19051372ccf058a46fbb684624b22896a4a49aae5bcbb0f5d7b3baaed749340c8f15dd44fa504f5a7fbd93748a30a7d?inline=true)       Once created, you can click on the **Name** displayed in your Customer list to add more information, set specific contract rates or taxes, and even enter contact information to email your customers when invoicing.    ![](https://help.fleetsquared.com/galleryDocuments/edbsn42fbcb1abc98ec656e872694fcbc2ffafedc2eb522cfde58c393e916d9ba06c1d3404deedad903044f158bb53777f6e0?inline=true)     ---         ### Other pages where Customers can be created   #### Fleet-\> Unit Master-\> +New Unit-\> +New Owner   ![](https://help.fleetsquared.com/galleryDocuments/edbsnc4a296fadbee6af19056db680ffc7299655eceeb14bda281bbc4dab1cf18b29fb85f3a4b880052dd8dd749102e381101?inline=true)       ---     #### Service-\> Service Board-\> +Check In -\> +New Unit -\> +New Owner   ![](https://help.fleetsquared.com/galleryDocuments/edbsn3ae5aeb93d81f39971a611256ee6e6304b7c8e2e959b288ae77d6838ad585c77020414aebde6f45f87be675f5098016a?inline=true)     ---     #### Service-\> Complete RO-\> +New RO -\> +New Unit -\> +New Owner   ![](https://help.fleetsquared.com/galleryDocuments/edbsn2f66c05a58570cbf10206dd15b0e9fa03b674919a178f3c9a66097a7ee4abeacd5355b4d36bd21d9fe47947bf5bad060?inline=true)   ![](https://help.fleetsquared.com/galleryDocuments/edbsn92a1c52bc5d8ef57091de5a6c0eb513a42f686d8a0fa12e73fc856d78dc71f853bd68bac994bab6f89ae7e2c144649ea?inline=true)     ---   #### Parts-\> Counter Sale Manager-\> +Add New Counter Sale -\> +New   ![](https://help.fleetsquared.com/galleryDocuments/edbsn123c1056feaf258bc283617193f53b01224818d119da2054442328667bee2fbb17154b08a6a295dca86306a89eafbec5?inline=true)   - [EMDECS](https://knowledge.brightorder.com/emdecs?hsLang=en#main-content) - [Getting Started](https://knowledge.brightorder.com/emdecs?hsLang=en#getting-started) - [How-To Guides](https://knowledge.brightorder.com/emdecs?hsLang=en#how-to-guides) - [Troubleshooting](https://knowledge.brightorder.com/emdecs?hsLang=en#troubleshooting) - [Account & User Management](https://knowledge.brightorder.com/emdecs?hsLang=en#account-user-management) - [Integrations](https://knowledge.brightorder.com/emdecs?hsLang=en#integrations) - [Release Notes](https://knowledge.brightorder.com/emdecs?hsLang=en#release-notes) - [emdecs one](https://knowledge.brightorder.com/emdecs-one?hsLang=en#main-content) - [Maintenance](https://knowledge.brightorder.com/emdecs-one?hsLang=en#maintenance) - [emdecs one ELD](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#main-content) - [Troubleshooting](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#troubleshooting) - [How-To Guides](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#how-to-guides) - [Getting Started](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#getting-started) - [Account & User Management](https://knowledge.brightorder.com/emdecs-one-eld?hsLang=en#account-user-management) - [Tracking](https://knowledge.brightorder.com/tracking?hsLang=en#main-content) - [Getting Started](https://knowledge.brightorder.com/tracking?hsLang=en#getting-started) - [Troubleshooting](https://knowledge.brightorder.com/tracking?hsLang=en#troubleshooting) - [How-To Guides](https://knowledge.brightorder.com/tracking?hsLang=en#how-to-guides) - [Account & User Management](https://knowledge.brightorder.com/tracking?hsLang=en#account-user-management) - [Integrations](https://knowledge.brightorder.com/tracking?hsLang=en#integrations) - [ELD](https://knowledge.brightorder.com/eld?hsLang=en#main-content) - [Release Notes](https://knowledge.brightorder.com/eld?hsLang=en#release-notes) - [Legacy Device Troubleshooting](https://knowledge.brightorder.com/eld?hsLang=en#legacy-device-troubleshooting) - [How-To Guides (Legacy Devices)](https://knowledge.brightorder.com/eld?hsLang=en#how-to-guides-legacy-devices) - [Dashcam](https://knowledge.brightorder.com/dashcam?hsLang=en#main-content) - [How-To Guides](https://knowledge.brightorder.com/dashcam?hsLang=en#how-to-guides) - [General](https://knowledge.brightorder.com/general?hsLang=en#main-content) - [Contact Us](https://knowledge.brightorder.com/general?hsLang=en#contact-us) - [Getting started](https://knowledge.brightorder.com/getting-started?hsLang=en) [![No Margin White BO Logo](https://knowledge.brightorder.com/hs-fs/hubfs/No%20Margin%20White%20BO%20Logo.png?width=384&height=112&name=No%20Margin%20White%20BO%20Logo.png "No Margin White BO Logo")](https://knowledge.brightorder.com/?hsLang=en) www.brightorder.com   Help Center [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, BrightOrder Inc.